A@SHIELD              

 

A@SHIELD Support Programme is the Customised Application Software Support in AP that is delivered by Aridient. You will be serviced by our team of well-trained and highly experienced engineers. Through A@SHIELD, your company can enjoy lower TCO through continued uptime of your mission-critical systems.

 

Sign up to the A@SHIELD Support Programme and enjoy:

 

 

Description

Silver Plan

Gold Plan

Platinum Plan

Onsite Support

Yes (Deductible)

Yes

(Included)

Yes

(Included)

Support Hours

Normal Office Hours

Normal Office Hours

24 x 7

Named Callers

X

X

X

Number of Support Tickets

X

X

Unlimited

OnSite Support

Yes

Yes

Yes

FSS’s consumption for ad-hoc services (such as Server Health Check, Problems Review Meeting, On-site Study/Audit, housekeeping or any IT jobs.)  

X

X

X

Price (per Annual)

 

 

 

 

We have made our Support program easy to understand and no complex point system to confuse customer. What you see is what you get.